Imagine if patients, caregivers, and healthcare professionals could get their drug and medical device questions answered by a virtual agent powered by AI, clinical and scientific information, and company-approved content. How would it impact your workflows and the end-user experience?

Watch industry and technology leaders from Perficient as they share how you can create an end-to-end virtual agent framework that:

• Helps manage call volume and increases customer satisfaction
• Can scale globally without increasing front-line agents
• Supports omnichannel requests
• Provides real-time sentiment analysis for automatic escalation to front-line agents
• Promotes proactive pharmacovigilance (PV) by providing early visibility into trends and potential signals
• Improves holistic PV operational excellence and risk management